Create Freshworks CRM Contact

What the model is told

Create a new contact in Freshworks CRM. Confirm the name, email address and phone number with the customer first, and check with Find Freshworks CRM Contact by Email that they do not already exist. Returns the new contact, including its ID.

Request

Headers

• AuthorizationToken token=YOUR_FRESHWORKS_API_KEY
• Content-Typeapplication/json

Body

{
  "contact": {
    "first_name": "{{firstName}}",
    "last_name": "{{lastName}}",
    "emails": [
      {
        "value": "{{email}}",
        "is_primary": true
      }
    ],
    "mobile_number": "{{phone}}"
  }
}

Parameters

• firstName stringThe customer's first name.
• lastName stringThe customer's last name.
• email stringThe customer's email address.
• phone stringThe customer's mobile number in international format.

{
  "source": "VOICE_AI",
  "tool": {
    "id": "1e9d1e97-9208-4c6b-81da-e480dde17cad",
    "type": "HTTP_REQUEST",
    "label": "Create Freshworks CRM Contact",
    "name": "create_freshworks_crm_contact",
    "customName": false,
    "description": "Create a new contact in Freshworks CRM. Confirm the name, email address and phone number with the customer first, and check with Find Freshworks CRM Contact by Email that they do not already exist. Returns the new contact, including its ID.",
    "parameters": [
      {
        "name": "firstName",
        "type": "string",
        "description": "The customer's first name."
      },
      {
        "name": "lastName",
        "type": "string",
        "description": "The customer's last name."
      },
      {
        "name": "email",
        "type": "string",
        "description": "The customer's email address."
      },
      {
        "name": "phone",
        "type": "string",
        "description": "The customer's mobile number in international format."
      }
    ],
    "config": {
      "endpoint": {
        "method": "POST",
        "url": "https://YOUR_DOMAIN.myfreshworks.com/crm/sales/api/contacts"
      },
      "headers": [
        {
          "name": "Authorization",
          "value": "Token token=YOUR_FRESHWORKS_API_KEY"
        },
        {
          "name": "Content-Type",
          "value": "application/json"
        }
      ],
      "body": "{\n  \"contact\": {\n    \"first_name\": \"{{firstName}}\",\n    \"last_name\": \"{{lastName}}\",\n    \"emails\": [\n      {\n        \"value\": \"{{email}}\",\n        \"is_primary\": true\n      }\n    ],\n    \"mobile_number\": \"{{phone}}\"\n  }\n}",
      "timeout": null
    }
  }
}

IDs are regenerated on every copy.