Send Message to Zapier Zap

What the model is told

Pass the customer's message and a reference to a Zapier Zap. Use it when the customer asks for something that needs follow-up by the Zap's owner. Confirm the message with the customer first. Use 'none' if there is no reference. Only tell the customer the message has been passed on unless the response says more.

Request

Headers

• Content-Typeapplication/json

Body

{
  "reference": "{{reference}}",
  "message": "{{message}}"
}

Parameters

• reference stringOrder, ticket or booking reference the customer gave, or 'none'.
• message stringThe customer's message or request, in their own words where possible.

{
  "source": "VOICE_AI",
  "tool": {
    "id": "46fe46a2-e4c4-4974-88e9-bb9c140147a5",
    "type": "HTTP_REQUEST",
    "label": "Send Message to Zapier Zap",
    "name": "send_message_to_zapier_zap",
    "customName": false,
    "description": "Pass the customer's message and a reference to a Zapier Zap. Use it when the customer asks for something that needs follow-up by the Zap's owner. Confirm the message with the customer first. Use 'none' if there is no reference. Only tell the customer the message has been passed on unless the response says more.",
    "parameters": [
      {
        "name": "reference",
        "type": "string",
        "description": "Order, ticket or booking reference the customer gave, or 'none'."
      },
      {
        "name": "message",
        "type": "string",
        "description": "The customer's message or request, in their own words where possible."
      }
    ],
    "config": {
      "endpoint": {
        "method": "POST",
        "url": "https://hooks.zapier.com/hooks/catch/YOUR_ZAPIER_ACCOUNT_ID/YOUR_ZAPIER_HOOK_ID/"
      },
      "headers": [
        {
          "name": "Content-Type",
          "value": "application/json"
        }
      ],
      "body": "{\n  \"reference\": \"{{reference}}\",\n  \"message\": \"{{message}}\"\n}",
      "timeout": null
    }
  }
}

IDs are regenerated on every copy.