Mark Freshservice Ticket Urgent

Raises an existing Freshservice ticket to urgent priority.

Unverified

What the model is told

Raise an existing Freshservice ticket to urgent priority when the requester reports it has become critical. Confirm the ticket ID first. A successful call returns the updated ticket.

Request

PUThttps://YOUR_DOMAIN.freshservice.com/api/v2/tickets/{{ticketId}}

Headers

Content-Typeapplication/json
AuthorizationBasic YOUR_BASE64_FRESHSERVICE_API_KEY_AND_X

Body

{
  "priority": 4
}

Parameters

ticketId stringThe Freshservice ticket ID.

Engage payload

{
  "source": "VOICE_AI",
  "tool": {
    "id": "fee49f4c-2410-4be6-87a9-712f900d97b4",
    "type": "HTTP_REQUEST",
    "label": "Mark Freshservice Ticket Urgent",
    "name": "mark_freshservice_ticket_urgent",
    "customName": false,
    "description": "Raise an existing Freshservice ticket to urgent priority when the requester reports it has become critical. Confirm the ticket ID first. A successful call returns the updated ticket.",
    "parameters": [
      {
        "name": "ticketId",
        "type": "string",
        "description": "The Freshservice ticket ID."
      }
    ],
    "config": {
      "endpoint": {
        "method": "PUT",
        "url": "https://YOUR_DOMAIN.freshservice.com/api/v2/tickets/{{ticketId}}"
      },
      "headers": [
        {
          "name": "Content-Type",
          "value": "application/json"
        },
        {
          "name": "Authorization",
          "value": "Basic YOUR_BASE64_FRESHSERVICE_API_KEY_AND_X"
        }
      ],
      "body": "{\n  \"priority\": 4\n}",
      "timeout": null
    }
  }
}

IDs are regenerated on every copy.