Ticketing and helpdesk

Marks a PagerDuty incident as acknowledged.

Adds a comment to an existing issue.

Adds a comment to an existing case.

Adds a customer-visible comment to an existing ServiceNow incident.

Adds a private note that only agents can see.

Adds a private internal note to an existing Freshdesk ticket.

Adds a private internal note to an existing Freshservice ticket.

Adds a private note to an existing HaloPSA ticket.

Adds an internal note to an existing Help Scout conversation.

Adds an internal note to an existing Intercom conversation.

Adds a note to an existing PagerDuty incident.

Adds an internal note to an existing Zammad ticket.

Adds a customer-visible reply to a ticket.

Adds an internal work note to an existing ServiceNow incident.

Opens a new support ticket for a customer in Freshdesk.

Raises a new service ticket in Freshservice.

Logs a new ticket in HaloPSA.

Starts a new email conversation in a Help Scout mailbox for a customer.

Opens a support ticket linked to a contact.

Starts a new conversation in Intercom on behalf of an existing contact.

Creates a ticket of a chosen ticket type for an existing or new contact in Intercom.

Raises a new task in a Jira Cloud project.

Creates an incident directly on a PagerDuty service.

Raises a new incident in ServiceNow.

Opens a new support ticket for a customer in Zammad.

Opens a support ticket for a customer.

Opens a prioritised ticket for a requester identified by email.

Looks up one Freshdesk ticket by its ID and returns its status and priority.

Looks up one Freshservice ticket by ID and returns its status and priority.

Looks up one HaloPSA ticket by ID and returns it.

Looks up one Help Scout conversation by its number and returns its status.

Checks the subject, stage and priority of a ticket by ID.

Looks up one Intercom conversation by ID and returns its state and priority.

Looks up one Intercom ticket by ID and returns its state.

Checks the status and assignee of an issue by key.

Looks up one PagerDuty incident by ID or number and returns its status.

Checks the status of a case from its case number.

Looks up one ServiceNow incident by its number and returns its state.

Looks up one Zammad ticket by its ID and returns its state and priority.

Checks the status of a ticket by ID.

Raises an existing Freshdesk ticket to urgent priority.

Raises an existing Freshservice ticket to urgent priority.

Moves an issue to one agreed status, such as Done.

Sets an existing ServiceNow incident to high urgency.

Sends an alert to a PagerDuty service, which opens an incident and pages on-call.

Changes the priority of an existing HaloPSA ticket.

Changes the status of a Help Scout conversation, for example to reopen it.

Changes the status of an existing case.

Changes the priority of an existing Zammad ticket.

Raises or lowers a ticket's priority.

Sets a ticket to open, pending or solved.