Acknowledge PagerDuty Incident

What the model is told

Acknowledge a PagerDuty incident when the caller confirms someone is working on it. Confirm the incident ID or number first. A successful call returns the updated incident with a status of acknowledged.

Request

Headers

• Content-Typeapplication/json
• AuthorizationToken token=YOUR_PAGERDUTY_API_KEY
• Acceptapplication/vnd.pagerduty+json;version=2
• FromYOUR_PAGERDUTY_USER_EMAIL

Body

{
  "incident": {
    "type": "incident_reference",
    "status": "acknowledged"
  }
}

Parameters

• incidentId stringThe PagerDuty incident ID.

{
  "source": "VOICE_AI",
  "tool": {
    "id": "500ad1bf-15b0-4300-ac56-695e301f66a5",
    "type": "HTTP_REQUEST",
    "label": "Acknowledge PagerDuty Incident",
    "name": "acknowledge_pagerduty_incident",
    "customName": false,
    "description": "Acknowledge a PagerDuty incident when the caller confirms someone is working on it. Confirm the incident ID or number first. A successful call returns the updated incident with a status of acknowledged.",
    "parameters": [
      {
        "name": "incidentId",
        "type": "string",
        "description": "The PagerDuty incident ID."
      }
    ],
    "config": {
      "endpoint": {
        "method": "PUT",
        "url": "https://api.pagerduty.com/incidents/{{incidentId}}"
      },
      "headers": [
        {
          "name": "Content-Type",
          "value": "application/json"
        },
        {
          "name": "Authorization",
          "value": "Token token=YOUR_PAGERDUTY_API_KEY"
        },
        {
          "name": "Accept",
          "value": "application/vnd.pagerduty+json;version=2"
        },
        {
          "name": "From",
          "value": "YOUR_PAGERDUTY_USER_EMAIL"
        }
      ],
      "body": "{\n  \"incident\": {\n    \"type\": \"incident_reference\",\n    \"status\": \"acknowledged\"\n  }\n}",
      "timeout": null
    }
  }
}

IDs are regenerated on every copy.