Talkative
ServiceNow

Get ServiceNow Access Token

Gets the access token the other ServiceNow tools need. The bot calls this first.

Unverified

What the model is told

Get an access token for ServiceNow. Call this once before any other ServiceNow tool, then pass the access_token value from the response to those tools. Never read the token aloud or share it with the customer. If a ServiceNow tool returns a 401, call this again to get a fresh token.

Request

POSThttps://YOUR_INSTANCE.service-now.com/oauth_token.do

Headers

  • Content-Typeapplication/x-www-form-urlencoded

Body

grant_type=client_credentials&client_id=YOUR_SERVICENOW_CLIENT_ID&client_secret=YOUR_SERVICENOW_CLIENT_SECRET

Parameters

None.

Engage payload

{
  "source": "VOICE_AI",
  "tool": {
    "id": "b315012b-8fb1-4e32-9888-ffd350259ccd",
    "type": "HTTP_REQUEST",
    "label": "Get ServiceNow Access Token",
    "name": "get_servicenow_access_token",
    "customName": false,
    "description": "Get an access token for ServiceNow. Call this once before any other ServiceNow tool, then pass the access_token value from the response to those tools. Never read the token aloud or share it with the customer. If a ServiceNow tool returns a 401, call this again to get a fresh token.",
    "parameters": [],
    "config": {
      "endpoint": {
        "method": "POST",
        "url": "https://YOUR_INSTANCE.service-now.com/oauth_token.do"
      },
      "headers": [
        {
          "name": "Content-Type",
          "value": "application/x-www-form-urlencoded"
        }
      ],
      "body": "grant_type=client_credentials&client_id=YOUR_SERVICENOW_CLIENT_ID&client_secret=YOUR_SERVICENOW_CLIENT_SECRET",
      "timeout": null
    }
  }
}

IDs are regenerated on every copy.