Create Zammad Ticket

What the model is told

Create a Zammad ticket for the customer. Confirm their email, a short title and the detail of the issue first. If the email is not known to Zammad, a new customer is created. Tell the customer the ticket number returned in the number field of the response.

Request

Headers

• Content-Typeapplication/json
• AuthorizationToken token=YOUR_ZAMMAD_API_TOKEN

Body

{
  "title": "{{title}}",
  "group": "YOUR_ZAMMAD_GROUP",
  "customer": "{{email}}",
  "article": {
    "subject": "{{title}}",
    "body": "{{message}}",
    "type": "note",
    "sender": "Customer",
    "internal": false
  }
}

Parameters

• title stringA short summary of the issue.
• email stringThe customer's email address.
• message stringThe customer's message with the detail of the issue.

{
  "source": "VOICE_AI",
  "tool": {
    "id": "685e112b-3ca9-4097-a3a3-2f77e93c20ed",
    "type": "HTTP_REQUEST",
    "label": "Create Zammad Ticket",
    "name": "create_zammad_ticket",
    "customName": false,
    "description": "Create a Zammad ticket for the customer. Confirm their email, a short title and the detail of the issue first. If the email is not known to Zammad, a new customer is created. Tell the customer the ticket number returned in the number field of the response.",
    "parameters": [
      {
        "name": "title",
        "type": "string",
        "description": "A short summary of the issue."
      },
      {
        "name": "email",
        "type": "string",
        "description": "The customer's email address."
      },
      {
        "name": "message",
        "type": "string",
        "description": "The customer's message with the detail of the issue."
      }
    ],
    "config": {
      "endpoint": {
        "method": "POST",
        "url": "https://YOUR_SUBDOMAIN.zammad.com/api/v1/tickets"
      },
      "headers": [
        {
          "name": "Content-Type",
          "value": "application/json"
        },
        {
          "name": "Authorization",
          "value": "Token token=YOUR_ZAMMAD_API_TOKEN"
        }
      ],
      "body": "{\n  \"title\": \"{{title}}\",\n  \"group\": \"YOUR_ZAMMAD_GROUP\",\n  \"customer\": \"{{email}}\",\n  \"article\": {\n    \"subject\": \"{{title}}\",\n    \"body\": \"{{message}}\",\n    \"type\": \"note\",\n    \"sender\": \"Customer\",\n    \"internal\": false\n  }\n}",
      "timeout": null
    }
  }
}

IDs are regenerated on every copy.