Create Zendesk Ticket for Email

What the model is told

Create a Zendesk ticket for a customer identified only by their email address, with a priority. Confirm the email, the subject and the priority with the customer first. Allowed priorities are low, normal, high and urgent. Tell them the ticket has been created.

Request

Headers

• Content-Typeapplication/json
• AuthorizationBasic YOUR_BASE64_EMAIL_SLASH_TOKEN_AND_API_TOKEN

Body

{
  "ticket": {
    "subject": "{{subject}}",
    "priority": "{{priority}}",
    "comment": {
      "body": "{{description}}"
    },
    "requester": "{{email}}"
  }
}

Parameters

• subject stringA short summary of the issue.
• description stringThe detail of the issue.
• email stringThe requester's email address.
• priority stringThe priority: low, normal, high or urgent.

{
  "source": "VOICE_AI",
  "tool": {
    "id": "ac39056b-f298-48aa-b480-1315dc1a3bd5",
    "type": "HTTP_REQUEST",
    "label": "Create Zendesk Ticket for Email",
    "name": "create_zendesk_ticket_for_email",
    "customName": false,
    "description": "Create a Zendesk ticket for a customer identified only by their email address, with a priority. Confirm the email, the subject and the priority with the customer first. Allowed priorities are low, normal, high and urgent. Tell them the ticket has been created.",
    "parameters": [
      {
        "name": "subject",
        "type": "string",
        "description": "A short summary of the issue."
      },
      {
        "name": "description",
        "type": "string",
        "description": "The detail of the issue."
      },
      {
        "name": "email",
        "type": "string",
        "description": "The requester's email address."
      },
      {
        "name": "priority",
        "type": "string",
        "description": "The priority: low, normal, high or urgent."
      }
    ],
    "config": {
      "endpoint": {
        "method": "POST",
        "url": "https://YOUR_SUBDOMAIN.zendesk.com/api/v2/tickets.json"
      },
      "headers": [
        {
          "name": "Content-Type",
          "value": "application/json"
        },
        {
          "name": "Authorization",
          "value": "Basic YOUR_BASE64_EMAIL_SLASH_TOKEN_AND_API_TOKEN"
        }
      ],
      "body": "{\n  \"ticket\": {\n    \"subject\": \"{{subject}}\",\n    \"priority\": \"{{priority}}\",\n    \"comment\": {\n      \"body\": \"{{description}}\"\n    },\n    \"requester\": \"{{email}}\"\n  }\n}",
      "timeout": null
    }
  }
}

IDs are regenerated on every copy.