Get Zendesk Ticket

Checks the status of a ticket by ID.

Unverified

What the model is told

Get the subject, status and priority of a Zendesk ticket from its numeric ID. Returns a ticket object (subject, status, priority, description and other fields); it does not include the full comment thread.

Request

GEThttps://YOUR_SUBDOMAIN.zendesk.com/api/v2/tickets/{{ticketId}}.json

Headers

AuthorizationBasic YOUR_BASE64_EMAIL_SLASH_TOKEN_AND_API_TOKEN

Parameters

ticketId numberThe numeric ticket ID.

Engage payload

{
  "source": "VOICE_AI",
  "tool": {
    "id": "de67cd8a-8b37-4e7b-a9ec-625b00fc5713",
    "type": "HTTP_REQUEST",
    "label": "Get Zendesk Ticket",
    "name": "get_zendesk_ticket",
    "customName": false,
    "description": "Get the subject, status and priority of a Zendesk ticket from its numeric ID. Returns a ticket object (subject, status, priority, description and other fields); it does not include the full comment thread.",
    "parameters": [
      {
        "name": "ticketId",
        "type": "number",
        "description": "The numeric ticket ID."
      }
    ],
    "config": {
      "endpoint": {
        "method": "GET",
        "url": "https://YOUR_SUBDOMAIN.zendesk.com/api/v2/tickets/{{ticketId}}.json"
      },
      "headers": [
        {
          "name": "Authorization",
          "value": "Basic YOUR_BASE64_EMAIL_SLASH_TOKEN_AND_API_TOKEN"
        }
      ],
      "body": null,
      "timeout": null
    }
  }
}

IDs are regenerated on every copy.