Add Note to Freshdesk Ticket

What the model is told

Add a private note to an existing Freshdesk ticket, for example to record extra detail the customer has just given. Confirm the ticket ID and the wording with the customer first. The note is only visible to agents. A successful call returns the created note.

Request

Headers

• Content-Typeapplication/json
• AuthorizationBasic YOUR_BASE64_FRESHDESK_API_KEY_AND_X

Body

{
  "body": "{{note}}",
  "private": true
}

Parameters

• ticketId stringThe Freshdesk ticket ID.
• note stringThe text of the note.

{
  "source": "VOICE_AI",
  "tool": {
    "id": "8e8d0383-b8b0-42dd-a712-d221a41b578f",
    "type": "HTTP_REQUEST",
    "label": "Add Note to Freshdesk Ticket",
    "name": "add_note_to_freshdesk_ticket",
    "customName": false,
    "description": "Add a private note to an existing Freshdesk ticket, for example to record extra detail the customer has just given. Confirm the ticket ID and the wording with the customer first. The note is only visible to agents. A successful call returns the created note.",
    "parameters": [
      {
        "name": "ticketId",
        "type": "string",
        "description": "The Freshdesk ticket ID."
      },
      {
        "name": "note",
        "type": "string",
        "description": "The text of the note."
      }
    ],
    "config": {
      "endpoint": {
        "method": "POST",
        "url": "https://YOUR_DOMAIN.freshdesk.com/api/v2/tickets/{{ticketId}}/notes"
      },
      "headers": [
        {
          "name": "Content-Type",
          "value": "application/json"
        },
        {
          "name": "Authorization",
          "value": "Basic YOUR_BASE64_FRESHDESK_API_KEY_AND_X"
        }
      ],
      "body": "{\n  \"body\": \"{{note}}\",\n  \"private\": true\n}",
      "timeout": null
    }
  }
}

IDs are regenerated on every copy.