Mark Freshdesk Ticket Urgent

Raises an existing Freshdesk ticket to urgent priority.

Unverified

What the model is told

Raise an existing Freshdesk ticket to urgent priority when the customer reports it has become critical. Confirm the ticket ID with the customer first. A successful call returns the updated ticket.

Request

PUThttps://YOUR_DOMAIN.freshdesk.com/api/v2/tickets/{{ticketId}}

Headers

Content-Typeapplication/json
AuthorizationBasic YOUR_BASE64_FRESHDESK_API_KEY_AND_X

Body

{
  "priority": 4
}

Parameters

ticketId stringThe Freshdesk ticket ID.

Engage payload

{
  "source": "VOICE_AI",
  "tool": {
    "id": "899de7a9-fe23-4b95-b199-00d2d8709f5e",
    "type": "HTTP_REQUEST",
    "label": "Mark Freshdesk Ticket Urgent",
    "name": "mark_freshdesk_ticket_urgent",
    "customName": false,
    "description": "Raise an existing Freshdesk ticket to urgent priority when the customer reports it has become critical. Confirm the ticket ID with the customer first. A successful call returns the updated ticket.",
    "parameters": [
      {
        "name": "ticketId",
        "type": "string",
        "description": "The Freshdesk ticket ID."
      }
    ],
    "config": {
      "endpoint": {
        "method": "PUT",
        "url": "https://YOUR_DOMAIN.freshdesk.com/api/v2/tickets/{{ticketId}}"
      },
      "headers": [
        {
          "name": "Content-Type",
          "value": "application/json"
        },
        {
          "name": "Authorization",
          "value": "Basic YOUR_BASE64_FRESHDESK_API_KEY_AND_X"
        }
      ],
      "body": "{\n  \"priority\": 4\n}",
      "timeout": null
    }
  }
}

IDs are regenerated on every copy.